Latest Improvements to Act!

With Act! subscription, you always have access to the newest feature and platform enhancements as soon as they’re released.

 

Look what has happened recently.

Act! Pro, Premium, Premium Plus 20.1 (23.03.18)

Introducing the most adaptable, everywhere, connected Act! experience yet! All the features of Act! v20 plus ...........

Custom Tables & Industry Templates (Act! Premium Plus)

Unlock the full potential of Act! using Custom Tables and Industry Templates in the new Act! Premium Plus. Custom Tables Manager provides maximum adaptability so you can bring complex data sets, unique businesses processes, and specialised industry practices together in Act! to manage your business. But unlike spreadsheets, you can associate individual table entries to Act! contacts, companies, groups, and opportunities for easy reference. Plus, you get the benefits of CRM to action on the data—create activities and to-dos, send follow-up emails, engage in informed sales conversations, and more.

 

Next generation Outlook® integration

Extend your connected workspace via next generation Microsoft® Outlook® integration for Act!. Sync for Outlook® contacts and calendar details leverage modern new engine technology to drive superior sync performance and enhance duplicate checking. Quick actions within Outlook® let you record emails to Act! history manually from the inbox and sent folder, auto-record emails to Act! history when emails are sent, or bulk sync emails to Act! history. Configure what gets recorded to Act! history—email components or email components plus attachments. Mail Merge improvements make it possible to include images in your communications, whether you’re using new or existing templates.

 

Compatibility updates

Work with popular Microsoft® platforms Office 365 and Exchange for contact and calendar sync. These newly supported platforms provide additional convenience, flexibility, access options, and control. 

 

Act! Insight & Act! Companion improvements

Strengthen business insights and improve sales mobility with enhancements to valuable subscriber-only features Act! Insight and the Act! Companion mobile app. Act! Insight dashboards now include rich customisation capabilities, so you can pull in data from all Act! entities, reporting-based fields, and custom fields, making it easier to measure business and team performance. Act! Companion now includes Act! opportunities so you can manage your pipeline from anywhere. View opportunities in new list or detail views, and easily create, update, close, or delete opportunities on-the-fly.

 

New customer support options

Get the help you need, when and how you need it with flexible new options for customer support that empower your productivity, including a new Ultimate support plan option, enhanced digital self-service experience, and more. 

 

Learn more

 

Act! 20.1 Brief
Act! 20.1.pdf
Adobe Acrobat document [1.7 MB]

What's new in Act! v20                       (01.01.18)

Meet the modern, new Act! v20 complete with interactive, graphical Act! Insight dashboards, Ask Act!™ with Amazon Alexa1, a fresh look, optimised Act! emarketing workflow, and compatibility and usability improvements that make Act! even better. Active subscribers are entitled to receive all Act! v20 features like interactive, graphical Act! Insight dashboards and Ask Act! with Amazon Alexa1, plus customer success resources and connections to hundreds of popular apps. 

 

Key highlights

  • Fresh new look
  • Optimised Act! emarketing workflow
  • Compatibility with Chrome for Mac
  • Numerous usability improvements


Subscriber features only

  • Act! Insight
  • Act Companion with new Act! Insight view
  • Ask Act!™ with Amazon Alexa1

 

 

Fresh new look

Experience a fresh, new look with visually stunning design updates consistent across Windows® and Web. Enjoy a modern navbar, new big button menu design, new Web login screen, and contemporary icons. Don’t worry, all the features and functionality you love are still right where you’d expect to find them.

Act! Insight Interactive Dashboard

Guide decision-making with rich insights from interactive, graphical Act! Insight dashboards available to active Act! Premium subscribers. See dynamic, visual snapshots of real-time metrics for sales productivity and performance, sales pipeline health, top performing products, win/loss analysis, and more with 10+ out-of-the-box dashboards.

Ask Act! with Amazon Alexa

Available to active Act! Premium Subscribers only)

 

Interact with Act! through simple, verbal requests to Amazon Alexa1 via Ask Act!—a leading edge voice integration available to active Act! Premium subscribers. Ask for key Act! contact and calendar details, then sit back as Amazon Alexa tells you what you want to know. No need to search your laptop or mobile device to stay informed! 

Optimised Act! Emarketing Workflow

Manage Act! emarketing campaigns through an intuitive, optimised workflow in Act!. Everything you need to create, send, and track campaigns is available in five newly designed views—Overview, Options, Create, Send, and Track with full-screen Call Lists. Because Act! emarketing is fully integrated with Act!, it's all right there and easy to follow -  no more bouncing out to a browser!

Other Improvements

Benefit from compatibility and usability improvements that make Act! even better! Now you can…

 

  • Work with Act! on Chrome™ for Mac4
  • Quickly identify opportunities that need attention with the new opportunity field ‘Days in Stage’
  • Use right-click functionality in Windows® to change the status of an opportunity
  • Use ‘freeze columns’ functionality in Windows® when working in list views
  • Benefit from dozens of quality updates that make Act! even better!
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